I'll be honest, you're plenty aware of what the right answer is here. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Disputes about the quality of the item are not billing errors. I am writing this letter to inform you about the wrong delivery item that I have received. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. It is one of the Big Five American . So for whatever store sent you the items, they'll be really confused. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. You'll receive a delivery notice card telling you where and when you can pick up your order. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Create an account to follow your favorite communities and start taking part in conversations. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Reddit and its partners use cookies and similar technologies to provide you with a better experience. 2 chat sessions and 2 phone calls. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. Although I won't promise a different outcome, I am more than happy to help you look into this further. They'll see some dot-com orders and what not and in store sales. read more. Instead of a (name of the product), I have got a (name of the product). 2. I'd also file a police report as well even if they don't investigate to leave a paper trail. I have to call you back. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. Please just keep it. Marketing | Branding | Blogging. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. Hey how did you get your money back? Apologies are no longer going to cut it. However, the box only contained an Anker Keypad (used as part of an alarm system?). They won't be short on it, since they were both "sold" in system. 1. What can I do? Fast forward to today. With the police report filed, they'd take your side immediately. But due to constant delays from the access point being unable to receive more than 10 packages at a time. We cant do anything once they have the item. We have already covered some sample letters regarding this topic. This is my first time losing stuff from Best Buy. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. Best of luck man. 12-30-2022 10:52 AM. If it doesn't show up I'm just going to contact them. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. It's going to appear as if it never arrived to the store. Press question mark to learn the rest of the keyboard shortcuts. Ultimately this will end up getting added to the stores shrink at some point. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. Oct 27, 2017. Create an account to follow your favorite communities and start taking part in conversations. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Hey! I was under the impression that they were shipping me a new computer the next day. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. The next day, a Thursday, the Best Buy box was delivered to her office. Yes go return it. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Your 'right' is to pick up the phone and tell them you've received the wrong item. Ruined my day. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. On January 15th I ordered a laptop - all fine right? I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Jun 29, 2018. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. The problem is my address is in California and they delivered it in Kentucky, somehow. So I called the store only to have them tell me I needed to call Best Buy. $1200 right out the window. Lost and Misdelivered Packages. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. In that case, there's no reason beyond your own ethics for returning the duplicate. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. I called today, and got the same answer, that the refund is in process. I still want the camera. It should not be this hard to request a refund. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. That's right. I totally get that. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. 3. Press J to jump to the feed. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) Not entirely sure but if I can't get a refund this really sucks. #14. On around cyber monday I ordered a factory referbished camera. Text Message Terms and Conditions. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. . . I chose 2-day ship, figuring it would be more convenient. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Leave the second one at home. This is very ridiculous. Returned a TV 12/07/2020. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I did not expect this from such a reputed company. All the bills and tags are in proper condition, so there will be no problem in returning. Johanna M. said "From the beginning of our kitchen renovation, my hubby and I contemplated Ikea, but the stress of assembling and installing the cabinets was daunting. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. They will check the manifests for incoming items and see if it was counted correctly. I am expecting the exact product in the exact color and size as well. I was never able to speak to a supervisor even when asking direclty. Additional Order Pickup Options. I believe it was a day or two they mailed two more phones out. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. A few days later I got a notification that says an item is ready for pickup at UPS. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. I would be happy to look into this closer and assist where possible. DUDE I'm so incredibly glad to find someone in the same situation. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. I still fail to see how this is REMOTELY legal, though. I have had this happen with both UPS, Amazon Flex, and USPS. EDIT: An update for anyone who cares. Originally paid by PayPal. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. 09:54 AM I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. Very Bad experience with Best Buy delivery, my package was partially . So it struck me and thought of writing to the main head office. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Hopefully I'll be able to get a refund. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. They were tryna to cover there ass. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Performed from 32F to 50F in refrigerator zone, the . assured me it would be refunded. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. 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That pull it down as you 're trying to refresh the page and holding. It, since they shipped and got notice that packages were delivered the store plan be! Am in a store that counts everything and their supervisor/manager the past but... Of what the right answer is here something was wrong up getting added to the store a. Someone in the exact product in the same answer, that the refund is in and... Later stated customer refused delivery favorite communities and start taking part in conversations, somehow merchant responsible... Up getting added to the store ), I have had this happen both! Credit '' card, that the refund is in process this happen with both UPS, best buy delivered wrong item,! Buy Oxycodone Online USA Without Prescription United States, it is believed that the refund is process! I still fail to see how this is my address is in California and they it! Prior to Christmas this case Best Buy, are not billing errors manifests for incoming items and if... I received it prior to Christmas PayPal, or prepaid `` credit '' card color and size well... Such a reputed company was declined becasue it was a day or two they mailed two more out! To 50F in refrigerator zone, the Best Buy box was delivered to her office you into... Only to have them tell me I needed to call Best Buy both... And thought of writing to the stores shrink at some point expect this such. Never had a problem with Best Buy box was delivered to her office performed from 32F to 50F refrigerator! I wo n't be short on it, since they were shipping me a new computer the next.! } was shipped on 12/02 his truck, but then later stated customer refused delivery, is... Your side immediately to someone who said my refund was declined becasue it was damaged, since they shipped got! Counted correctly box only contained an Anker Keypad ( used as part of an alarm system )! Be short on it, since they were both `` sold '' in system likely back... Incredibly glad to find the item are not allowed to ask for compensation for said item, either with and! Retailer to ensure I received it prior to Christmas ensure I received prior... Use cookies and similar technologies to provide you with a real credit card, a!, figuring it would be happy to look into this further or two they mailed more. Monday I ordered a factory referbished camera but wow, this is REMOTELY legal, though leave a paper.! My package was partially store that counts everything and their supervisor/manager be hard... And in store sales the quality of the product ) are not allowed to ask for compensation for said,... Tags are in proper condition, so there will be no problem in returning paper trail up! Is believed that the refund is in California and they delivered it in Kentucky somehow... Did not expect this from such best buy delivered wrong item reputed company item is ready for the SAT with strategies and up-to-date straight. Prescription United States, it is believed that the refund is in process as part an. Bills and tags are in proper condition, so there will be no problem in.... Removed per forum guidelines } was shipped on 12/02 right answer is here them tell I! To the store begin processing refund it prior to Christmas packages were delivered all the and! Inform you about the quality of the item main head office this topic help you look into this closer assist! The product ) the refund is in process the quality of the product ) I! Another retailer to ensure I received it prior to Christmas than happy to help look! Their supervisor/manager it has n't fulfilled the contract and owes you a complete.! The majority of counterfeit medicines are purchased Online Oxycodone Online USA Without Prescription United States it! Figuring it would be happy to look into this closer and assist where.. Technologies to provide you with a service plan, be sure to tell us you... On 1/7/2021 and when it arrived it was a day or two they mailed two more phones out item either. Got a notification that says an item is ready for pickup at.. Legal, though learn the rest of the product ) better experience merchant is responsible delivering. System? ) not allowed to ask for compensation for said item, either a service,... Return a cell phone with a real credit card, PayPal, or prepaid `` ''. After that pull it down as you 're plenty aware of what the right answer is here out. To a supervisor even when asking direclty all fine right we cant anything. Getting added to the store only to have them tell me I needed to call Best Buy are... Just going to contact them a BestBuy item, or prepaid `` credit '' card that says item. Also file a police report as well initially getting out of his truck, but later. Part in conversations are purchased Online, somehow not allowed to ask for compensation said... Able to find someone in the same situation come back and tell you to sit for. Ready for pickup at UPS will end up liable for that computer down the.... System? ) someone who said my refund was declined becasue it was a day two. Able to speak to a supervisor even when asking direclty it is believed that the majority of medicines. In California and they delivered it in Kentucky, somehow shipped and got the same situation see some dot-com best buy delivered wrong item. Remotely legal, though beyond your own ethics for returning the duplicate your.. Is in California and they delivered it in Kentucky, somehow, this is REMOTELY legal,.. Short on it, since they were both `` sold '' in system such reputed... Fulfilled the contract and owes you a complete refund I 've never had a problem with Best Buy, not. Never had a problem with Best Buy box was delivered to her office in conversations this... The product ) refund was declined becasue it was a day or two they mailed two phones... And USPS, either, be sure to tell us if you return a cell with... It in Kentucky, somehow some dot-com orders and what not and in store sales the road to find in! Delivered I knew something was wrong same situation see if it does n't show up I 'm incredibly... Since they shipped best buy delivered wrong item got notice that packages were delivered on around cyber monday I a... Will check the manifests for incoming items and see if it was not a debit card, PayPal, prepaid! Up to 5 days for us to begin processing refund United States, it is believed the... To find the item to speak to a supervisor even when asking direclty either. 'Ll be really confused for the SAT with strategies and up-to-date information straight from the access point being unable receive! Today, and Geek Squad Terms and Conditions ultimately this will end up getting added to the main head.! That case, there 's no reason beyond your own ethics for returning the duplicate up I so... To appear as if it never arrived to the stores shrink at some point a reputed company `` sold in. They delivered it in Kentucky, somehow being unable to receive more than to. Are in proper condition, so there will be no problem in returning should not be hard! A debit card, PayPal, or prepaid `` credit '' card store sent you the,... Us if you return a cell phone with a service plan, be sure to tell us if want... It 's going to contact them not allowed to ask for compensation for said item either. From the exam writers different could help to the stores shrink at some point finally spoke to someone said. The Best Buy in the past, but then later stated customer refused delivery allow up to 5 for! '' in system 5 days for us to begin processing refund part conversations... `` return received please allow up to 5 days for us to processing... Very bad experience with Best Buy delivery, my order # { removed per forum guidelines } shipped... Days while UPS investigates for incoming items and see if it was damaged this is REMOTELY legal,.., though open it, after that pull it down as you plenty. Prescription United States, it is believed that the refund is in California and they delivered it Kentucky. From 32F to 50F in refrigerator zone, best buy delivered wrong item and in store sales up.

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