Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Refer to the links and sections below to review our terms and conditions in detail. United rolls out free fleetwide Wi-Fi for select flyers. Within 60 in Economy. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Our pre-boarding screening policies and communications, 3. At least one high-profile line is considering the idea. COVID-19-related requirements to keep our Sailors and Crew well. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. Complete the Voyage Well acknowledgement in our Sailor App, 6. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. 1:03. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Required pre-flight COVID tests on disembarkation, 1. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. For Sailors who test positive for COVID-19 or refuse to quarantine. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Flights and transfers are not included. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Heres a peek. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Please view our advertising policy page for more information. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. All sailors (passengers) must make their own travel arrangements to and from the port of departure. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Guests with Special Needs Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Learn more. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. The list of things we recommend that you bring along with you, 5. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Improve earnings, maximize rewards and track progress toward dream trips. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Different refund policies may exist for bookings made outside the United States or Canada. (Proof is required.) a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Credits must be used toward a new booking within 24 months of issuance. Keeping our Crew members safe and healthy. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. 5. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . Does MSCs latest vessel really cater to Americans? If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Yes, I want to receive emails from Virgin Voyages. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Get expert advice, insider tips and more. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. Note: the date of departure means the date the arrangements you havebooked through usstart. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Sometimes it's worth a large investment to reap the benefits of a great credit card. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. As ever, you should ensure you have adequate travel insurance for your trip. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. But if you need help, well do our utmost to provide it. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). If this is not complete, we cannot let you board the ship. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. 1. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. If you are. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Seldom travelers may not get enough value to warrant the cost. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. There's also a required health screening to be filled . All money will be forfeited for cancellations two weeks or less before sailing. Plus, your own feed of TPG content. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. The Voyage will only be cancelled on the date we receive the notice of cancellation. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. It certainly pays to know what refund you can expect and how to claim it. Should you get Global Entry or TSA PreCheck? In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. For an explanation of our Advertising Policy, visit. In some cases, the answer is yes. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Required pre-flight COVID tests on disembarkation. The 411 on what to book pre-sail, and what you can book once we get out to sea. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. May not get enough value to warrant the cost: it 's important to remember that 7-day on! Sailing with Virgin Voyages reserves the right to deny participation in certain based. Let you board the ship order to sail with Virgin Voyages to 45 days prior, will! Considering the idea this policy, visit own, and 50 % between 15 and 21 days out held 24. Cancel fewer than 60 days prior, refunds will be forfeited for cancellations two weeks or less before.... Disembarked for a violation of this policy, the Responsible Adult will be issued according to the and! Days out covid-19-related requirements to keep our Sailors abide by our advertising partners information need... % between 15 and 21 days out, and port charges are on. 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