And to pay with my own money for the ride! Consequently, Iberia is now part of an Anglo-Spanish multinational airline company known as International Airline Group. If you are flying in economy, you will have the possibility of taking a cabin bag and a personal accessory during your flight. Sign up for updates with the Skytrax Newsletter. 2023 AeroInside. Initially, Iberia Airlines would only fly within the Spanish territories. If you get pre-flight jitters, you're not alone. Under EU legislation people with disabilities and/or reduced mobility are protected from being discriminated against during reservation and boarding. Its location on this page may change next time you visit. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Each listed airline is currently active. [25] There was no place to reserve a seat until the day before travel; the service call center was not reachable and did not provide any solution. This includes breakfast, lunch, and dinner, completely free of charge. Totally ruined our time here as we have to stay at our accommodations in case they show up. A used truck for sale costs less because they're priced under the original MSRP; The majority of a used Ford truck depreciation has already occurred; You have a . Copyright 2022 Consumers Unified LLC. two hours or more for flights of 1,500 km or less; three hours or more for longer flights within the European Union or for other flights of between 1,500 and 3,500 km; four hours or more for flights of over 3,500 km outside the European Union. This cookie is set by DoubleClick to note the user's specific user identity. Here's what AirlineRatings looks at when rating: Whether the airline has had a fatal crash in the last 10 years. And if anything changes, I will update. For this reason, if you're in a hurry, make sure to be among the first ones to board.. This website uses cookies to improve your experience while you navigate through the website. Kirchenweg 8, CH-8008 Zricheditorial@falstaff.com. Security control It can take quite a long time to get through security control. Avoid flying Iberia and if you must, be very cautious because they are sneaky without shame. Copa Airlines: Latin America's top airline, 3. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. He said I had to call Iberia and have them 'link the ticket' so that I could actually get on the BA flight. Geoffrey Thomas, editor-in-chiefof AirlineRatings.com told CNN that these particular U.S. carriers were excluded because of incidents of allegedly intoxicated pilots onUnited,American and Delta. AirlineRatings also ranked the safest low-cost airlines, and U.S. carriers JetBlue, Frontier and Westjet made the list. Several people tried to contact the company by email. Transformative Travel: I look at how travel can change lives. Is this the answer you expect from a customer service agent from the luggage department to give to an exhausted customer who is waiting for his baggage? Passengers state that seat comfort, food quality, and staff disposition are all things that are put on the back burner when it comes to their flights. AirlineRatings.com, which monitors thesafetyfor 405airlines, recently released itslist of the worlds 20 safest airlines for 2019including the largest and most well-known carriersas well as the safest low-cost airlines, among them Norwegian and JetBlue. AirlineRatings.com's safest airlines for 2022: 1. The year before, there were 86 accidents eight fatal resulting in 257 deaths. The day before I was booking provisionally and went to pay the 5 registration fee. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. I tried to contact them through all channels, but as you already understand, there is no answer, and no one has taken responsibility and tried to correct this injustice. If you still want to get them, you can try to do so through theirCustomer Service pageor by calling +34 900 111 500. Alaska Airlines 9. So now I have a fully paid ticket, yet the 'partner airline' I am scheduled to fly home on states that I don't have a valid ticket with them. . It's the first time something like this has happened to me, but I assumed it was natural and could happen to me too. In business class, you will be allowed to take some extra weight with a limit of 14 kg for your carry-on bag. An Iberia Airbus A350-900, registration EC-NJM performing flight IB-6845 from Madrid,SP (Spain) to Buenos Aires,BA (Argentina), landed on Buenos, An Iberia Airbus A350-900, registration EC-NDR performing flight IB-6586 from Bogota (Colombia) to Madrid,SP (Spain), was on final approach to, An Iberia Airbus A321-200, registration EC-JLI performing flight IB-3937 from Tenerife North,CI to Madrid,SP (Spain), had been cleared to line up, An Iberia Airbus A320-200, registration EC-LXQ performing flight IB539 from Vigo,SP (Spain) to Madrid,SP (Spain) with 110 passengers and 6 crew, was, An Iberia Airbus A320-200, registration EC-JFN performing flight IB-3214 from Madrid,SP (Spain) to Brussels (Belgium), was climbing out of Madrid's, An Iberia Airbus A320-200, registration EC-IEF performing flight IB-1130 from Madrid,SP to Barcelona,SP (Spain) with 105 passengers and 6 crew, was, An Iberia Airbus A340-600, registration EC-KZI performing positioning flight IB-6453 from Madrid,SP (Spain) to Guayaquil (Ecuador) with no passengers, An Iberia Airbus A320-200N, registration EC-NFZ performing flight IB-3250 from Madrid,SP (Spain) to Milan Linate (Italy), departed Madrid's runway, An Iberia Airbus A320-200N, registration EC-MXU performing flight IB-3151 from Athens (Greece) to Madrid,SP (Spain), was climbing out of Athens', An Iberia Airbus A340-600, registration EC-IZY performing flight IB-6827 (sched. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Thank you so much Iberia for your pathetic attitude to the customers that keep you in the air. Aeroflot was named the most punctual mega airline in Europe. Airlineratings.com presents our independent Iberia and Iberia Express safety ratings and reviews. There are many factors that contribute to the safety rating of an airline including, but not limited to, accident history, maintenance and operational procedures, types of training programs, age of fleet and specific routes flown. We may earn a small commission fee with affiliate links on our website. The maximum weight for your checked luggage must be 23 kg, and the sum of height, width, and length must not exceed 158 cm. We had to totally rearrange our accommodations which of course cost $$$ to take new flights and pay more for these. We call 3 times to call centre, went through the website, and submitted all the information required to salud@iberia, but they only emailed indicating: you should contact customer service, not us. See reviews below to learn. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Its not the first time Qantas has won the award: The airline was named the world's safest airline from 2014 to 2017, and in 2018, it was in the top 20 when AirlineRatingsawarded 20 airlines jointly. reimbursement of your ticket within seven days; re-routing to your final destination under similar conditions; and if necessary, care (phone call, refreshments, food, accommodation, transportation to the accommodation). Thank you! Back and forth I went with Iberia and BA, calling each airline at least five times. Overall, Turkish Airlines came out on top: They offer everything you could possibly wish for, from live TV to in-flight movies and low costing Wi-Fi, said Globehunters.com. Otherwise, you may have to pay an extra fee. Offers may be subject to change without notice. I got another agent, and she didn't know what to say either. Join 14,000+ travelers and Pilot your next adventure! Some content by other sources. Colourizing Qantass first 707 delivery flight, See Passenger Reviews for Iberia and Iberia Express, Multi course meal served with alcoholic beverages, Audio/Video On Demand and noise canceling headphones provided; WiFi available on the A330, Seat pitch of 60 inch which transform into angled flat beds with 170 degree recline and massage function or on news A330 and retrofitted A340 aircraft , seats transform in to a completely flat bed, Blankets, pillows and amenity kits provided, Available on flights to destinations in Egypt, Equatorial Guinea, Israel, Nigeria, and Russia, Three course meal with choice of mains served with alcoholic beverages, Portable media players with 20 film/TV options provided, Seat pitch of 50 inch with 22 inch width and 27 inch recline and leg rests, Meals, snacks and beverages (both alcoholic and nonalcoholic) provided complimentary, Seat pitch of 34 inch with 6 inch recline; middle seat in rows of three kept free to give more space, Meals and nonalcoholic beverages provided on long haul intercontinental flights; alcohol must be purchased, Shared cabin screens or audio video on demand on the A330 and A350; WiFi also available on the A330 and A350, Seat pitch of 32 inch with 6 inch recline, Meals and nonalcoholic beverages provided on flights to Athens, Cairo, Dakar, Istanbul, Malabo, Moscow and Tel Aviv; alcohol must be purchased, No in flight entertainment unless on an A330 with audio video on demand, Seat pitch of 31 to 32 inch with 4 to 6 inch recline, Buy-on-board service for meals, snacks, and alcoholic beverages; nonalcoholic beverages are complimentary, Seat pitch of 31 inch with 4 inch recline, Baggage allowance of 1 x 23kg bag; baggage not included on express fare, Commenced service on December 14th 1927 under Compania Aerea de Transportes, Became purely domestic airline following Spanish Civil War, First airline to fly between Europe and South America after World War II in 1946, Joined the oneworld alliance in September 1999, Merged with British Airways on January 21st 2011 forming the International Airlines Group (IAG) however both fly under their own brand name and logo, Acquired British Midland International (BMI) in 2012, IAG launched Iberia Express in October 2011, which was designed to operate short and medium haul routes from Iberias Madrid hub and provide transfer feed onto Iberias long haul network. Under EU regulations, you might be eligible for compensation if your flight was delayed or cancelled. Then it becomes apparent how much they don't care about their customers, poor customer service, and the chaos that ensues. Overall, it seems like the sentiment on flying with Iberia stacks slightly higher than the typical reviews of budget airlines. Its pilots are highly trained, and its planes are well-maintained. The main thing that customers complain about when it comes to Iberia flights is customer service. I went to bed, and the next day I called customer service. Strafrechtlich relevante Tatbestnde werden zur Anzeige gebracht. Thank you Iberia. I am sharing my experience here so that you will be aware of what happens behind the scenes and think twice about purchasing a flight with them. Covering the journey to net zero emissions in aviation. World's Safest Airlines: Ranked by AirlineRatings.com, Worlds Safest Low-Cost Airlines: Rated by AirlineRatings.com. In making its evaluation,AirlineRatings.com considered a range of factors, including audits from aviations governing and industry bodies; government audits; airlines crash and serious incident record; profitability, industry-leading safety initiatives, and fleet age. The items such as medicines, baby food, baby car seats, and so on, can be essential for the passengers traveling with their babies. This cookie is set by GDPR Cookie Consent plugin. The tray table was broken, the screen would slide down continuously and I had no room for my personal belongings. Analytical cookies are used to understand how visitors interact with the website. Iberia: 0: Wien-Schwechat I. A1: 09-NOV-2007: Airbus A340-642: EC-JOH: Iberia: 0: Quito-Mariscal S. A1: 20-AUG-2007: MD-88: EC-FIH: Iberia: 0: . However you may visit Cookie Settings to provide a controlled consent. 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