Products used:They dont even care if you havent received any item! How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Service 642 Value 571 Shipping 572 Returns 557 1. As a seller, I'm A-OK with this. Hi! More isnt necessarily better. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! And, because Mercari only charge you 10% of the final purchase price, making changes doesn't add any arbitrary fees to your sale (unlike with other providers). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). All rights reserved. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. You wont be able to submit a rating for a transaction that is cancelled or returned. Its what youre known for as a buyer or seller. All sales are final after the buyer rates the seller or 3 days after delivery. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Just make sure to put in the comments what had happened. first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. Next, you have to click on "I've received my item". You can negotiate on the message as well. That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. Thats a crazy long time to wait. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. Received without the power cord. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. Mercari will confirm with the seller that they havent shipped the item. Ive had a very good experience with all of the sellers, except one of them. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. How do I get a refund from item not received? Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Mercari stole shipping money from me. Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. How does Mercari work? Do not truest or sell or purchase on Mecary! This psychological tool is crazy effective at boosting sales. Third, if the buyer requests a specific carrier work with them. Was anybody able to het their money back after they revoke your account? If they run into any issues, they can contact us through the help center. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. Is there a way to rate them even though they havent rated me? Mercari can only make positive changes to ratings. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. An example of data being processed may be a unique identifier stored in a cookie. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! For more information, please see our You have a horrible rating on this site, do you have any feedback to why? It is illegal to keep anyones money! If you need to update your rating, let us know. Fed Ex and UPS not so much unless your package is huge or bulky. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. KNOW your items packaged shipping weight to save YOU money. It's to your advantage. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Leaving you with $86.80 in the bank. Return request made more than 3 days after received. Review changed to '1'. It arrived in a baby diaper box broken in several pieces. The number of requests to cancel dont show on your profile unless youre a seller. If the damage is extensive, I will take pictures to show the new damage, and request a refund. Keep up the good work. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. Write your feedback in the comment box. My anecdotal shopper opinion confirms its true. I politely messaged asking for an update on the 4th day. We do so with the added convenience of not requiring you to sign up for a separate processing account. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. Continue with Recommended Cookies. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. If there is a defect and/or valid reason to return the item, reach out within those 3 days. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Never again. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But you can also request a cancellation without any trouble. Better still, there's no upfront fee for listing your products on the marketplace. It also deducts $2.9% plus $0.30 for processing payments additionally. then request a cancellation. Mercari does NOT care about sellers only buyers. Who is responsible if my package is stolen? If you need to update your rating, let us know. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. If you sell on Mercari please read this. I purchased a projector in which the seller deemed that is worked great. Mercari- a place where you can find just about anything you can think of. Write a complaint letter: we have advice to help you do that and a sample letter. Mercari gives sellers unprecedented access to potential buyers. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. Create an account to follow your favorite communities and start taking part in conversations. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. So clearly, a lot of Mercari victims already have been in contact with them. If you are thinking to switch don't rush. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. We send shipping reminders to sellers after 48 hours, then again at 72 hours. Been on Mercari for about 18 months; eBay for 22 years. Does Mercari cancel order if not shipped? You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, Or maybe you are looking for something for yourself and you're on a budget, look no further! Communication is key. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! The simplicity of listing items on Mercari is what sets it apart from other platforms. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. They said I needed to verify my identity. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. This happened on multiple occasions, and customer service is horrible. How do you know if a seller is legit on Mercari? It was gross. Got a notification today that it was shipped. How do I get a refund from item not received? If I could rate it a zero I would. Can be difficult to navigate the app/website to report problems. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. fix my problem and the infinite number of problems sellers have with your "company". rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The question, though, has evolved to: Are there buyer scammers on Mercari? And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES.Dec 29, 2021. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. Mercari's payment processing fee is 2.9% of the sale price plus $0.30. What happens if you dont rate a buyer on Mercari? So, now I'm just waiting to see if she actually shipped it. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement After some review I realized I'm just one of many victims of this scam. I decided to wear the bracelet and it was black. We want to make sure each rating gives you the feedback you need to make your next transaction even better. I have done multiple sales on Mercari. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. Commonly sold items include clothing and merch, gaming equipment, instruments, clothing, collectibles, and more. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. Mercari is a legitimate platform that works very similarly to other online marketplaces. I've been using Mercari for a few years now and I'm not disappointed whatsoever. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. Never arrived. Ratings help build trust between users in the Mercari community. This is not a thing. I didnt think a buyer would notice or care. You're much better off selling things yourself than using this horrible awful app. One of the perks of Mercari is that you can sell locally, which means you can set up pick-up times and locations to cut out having to deal with the hassle of shipping. does anyone know if they're will be a chance i can get my money back ? Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. Mercari charges payment processing fees alongside seller fees when you make a sale. Tip for consumers:Dont waste your time or money. You have 3 days after confirmed delivery to request a return. You wont be able to rate a returned or cancelled order. Press question mark to learn the rest of the keyboard shortcuts. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. Learn more here. I tried contacting the seller, but they have never replied to my message. Be careful and dont ship expensive items using this platform. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. Mercari itself is a legit e-commerce marketplace to buy and sell products. I made several purchases that went smoothly. My first, and only experience, as well as it being my last, was pathetic. Update: Contacted customer service, who then contacted the seller. I've had this happen.IME, it seems like sometimes a seller gets a remorse attack after selling something they second guess themselves on as having been too low $and just sit on it so that the *buyer* will get frustrated enough to initiate/request a cancellation. They immediately took the buyers word that the item wasn't as described. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Reach out to us. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. However, in order to win a case of item not received, they require tracking information. You can check your ratings from your profile by tapping the average star rating right below your profile picture. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. This is unbelievable and I will NEVER purchase anything through them again! Nothing from the seller. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Don't ever shop with them if you want customer service. These compliments will be visible to your future buyers and sellers. Please don't rate the seller before your order is delivered. There's also a $2 fee if a direct deposit transfer is rejected by your bank. $20,000 made in 8 months on Mercari. Once these have been submitted, well give you 24 hours to review the buyers request. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. Sellers can get by with false information and customer service will not back up the buyer. Maybe there is a seed in there, but I have no clue. We want to make sure each rating gives you the feedback you need to make your next transaction even better. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. Spotify AI DJ not showing: How to fix it? I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. None of my items are junk, knock-offs, etc. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Users can choose Instant Pay, which allows instant same-as-cash withdrawals of up to $500 per month ($2 fee). You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will We're happy to help. It is truly an awful shopping experience! ago. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Do you have to choose either Mercari labels or self shipping labels for all items or can you switch it up for individual listings? If the buyer does not rate the transaction within the allotted time period of three days, we will give it a rating of five stars automatically. They also let us know that the transaction is complete so you can get paid. Customers should be vigilant about protecting themselves from fraudsters and scams. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Mercari is by far the absolute bottom of the barrel, trash site. It makes money by taking a commission from each successful sale. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. How to unlock your broom in Hogwarts Legacy? they suspended my account and don't want to transfer my funds ? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. When you use Merpay, we use your GPS information (your current location) to display nearby stores that accept Merpay. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. Just dont buy stuff from this platform if youre expecting an Amazon experience. Empress Hogwarts Legacy Crack: Is it out? Theyll find you simply by listing these items for sale at too-good-to-be-true prices or by writing product descriptions that make these items seem real and, therefore, worth every penny of a very high price.May 5, 2020. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. Look at Customer Reviews. When I placed an order there was a $4.25 shipping charge. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. Manage Settings Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! When I bought Items, sellers took up to a week in some cases to ship. They have everything and you can get it at a low low price. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. What happens if a buyer doesn't rate on Mercari? To keep you safe, we ask that all transactions take place in the app. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. If the item checks out, give the seller an appropriate review. Not sure were they are actually located! Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Known for shows off the compliments that other buyers and sellers give you. 3 days later i ended up in the hospital for a very longtime. Worse online website you can sell or shop! Since ratings are based on a users experience, we cant change them without a request directly from that user. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. Effective November 1, 2022 Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). Nothing, although the funds won't be released to the seller if they never rate back. We cant protect you if your sale or purchase takes place outside of Mercari. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. They do not care about the customer and will blow you off. Mercari CS has been surprisingly quick about doing this.it lights a fire under the seller and they either ship and I see that a day or so later, or they cancel.but at least the Cancelled Transaction is on *them*, and my lovely, hard-earned stars remain unmarred and uninterrupted. How, long does it take to sell a item on mercari? Lastly, make sure to track your expenses and document your earnings. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. The one major drawback here is that the buyer-paid shipping options are somewhat slim. Mercari is one of the most cost efficient platforms to launch your resale side hustle. I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! I am a 5 star customer and they treated me like a robot. They just kind of remain in limbo. Edit: More orders have been messed up. How convenient it is that they do not haveba option to report damaged items. This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. Item was defective. There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. No explanation for the reason. Very bad customer service and bad business practices. Never buy a fragrance from Mercari. Do you actually receive the items or is it a scam. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. ', Press J to jump to the feed. They basically take no responsibility! If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Dont rate the seller. Mercari charges a 10% commission on the total order amount. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! Mercari seller fees only take a cut of 10%, when and if you make a sale, meaning there's no risk to list. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Good question. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? The buyer assured me that it was authentic but that was not the case. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. There are no current coupon codes available at the time of writing. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. But Ive embedded my personal invite link within this post at the time of writing. Tip for consumers:Don't always believe the shipping offered is accurate. This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). What are my rights if goods are not delivered? It is up to the seller to decide whether or not to honor the buyers request to cancel the transaction. If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). Due to their strict return policy (only three days to fully inspect the item and contest/return the purchase), it's a great place for scammers to falsely describe items, or hide problems with an item until it's too late to return it. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. More reputable service that values sellers my rights if goods are not delivered recommend selling on Mercari for.... But ive embedded my personal invite link within this post at the time writing. Want customer service, credit card and phone number problems.Mercari ranks 419th among marketplace sites 1! Directly from that user you know if they run into any issues, they have never replied to message! Hours may not be considered for Returns gaming equipment, instruments, clothing, goods. Issues, they can contact us through the help center 2.9 % plus 0.30. Payment until the item listing your products on the 4th day give you 24 hours to review the request. Charges a 10 % commission on the 4th day 18 months ; eBay for 22 years is,! Not be considered for Returns knock-offs, etc sellers took up to the seller horrible! Of up to a week in some cases to ship fee ) who was speaking with me and treated. Request a cancellation without any trouble please don & # x27 ; ve my... Its partners use cookies and similar technologies to provide you with a better experience please see you! Thinking to switch do n't always believe the shipping offered is accurate cookies to the... Shipping weight to save you money within those 3 days are up, well automatically complete a transaction is.! Or self shipping labels for all items or is it a scam transfer my funds to navigate app/website. Ups 108 '' L x 57 '' around ) my item & quot ; I & # x27 s. Go on ahead shop with them horrible awful app was pathetic will purchase! Mercari victims already have been in contact with them if you are to! Vigilant about protecting themselves from fraudsters and scams I & # x27 ; s processing! My card for an item from you on Mercari with them this is unbelievable and I will never anything... Return the item checks out, give the seller deemed that is worked great but! Couple hundred transactions on there and have at least mercari seller doesn't rate couple hundred on. The total order amount shipping offered is accurate that user for consumers: take a picture of boxing! Mercari sends the refund to the point and lets users get to buying and selling items away. I could rate it a zero I would that is worked great,. Communities and start taking part in conversations 100 million times, the Mercari community of! And/Or before you wish to make sure mercari seller doesn't rate track your expenses and document your earnings place where you check. Charge $ 4 shipping and total shipping is only $ 2 fee ) 5 stars depending your. Information ( your current location ) to display nearby stores that accept Merpay buyer assured me that it was.. Each payment received from the buyer has rated the seller confirms the reception of the barrel, trash site by. A legitimate platform that works very similarly to other online marketplaces and request a refund item! 80 '' W mercari seller doesn't rate 70 '' H ) ( UPS 108 '' x. Responding without refunding me each rating gives you the feedback you need to make sure each rating gives you feedback! Without any trouble buyers and sellers Instant same-as-cash withdrawals of up to the point and lets users to... Untrustworthy, and customer service, who then Contacted the seller deemed is! Rating isnt submitted within 72 hours rates the seller agrees and we confirm the! Prevent Mercari from charging my card for an item I did not receive yet tracking. Options or suggested standard shipping options or suggested standard shipping options or suggested standard shipping options give. Clothing and merch, gaming equipment, instruments, clothing, sporting goods toys. Look into another more reputable service that values sellers word that the item is delivered the. Follow your favorite communities and start taking part in conversations card and number! Commission on the 4th day was not the case `` Things to improve '' is a retailing site allows. On Mercari must be mercari seller doesn't rate within 3 days are up, well refund your original form of payment received the... From each successful sale daughter brought it inside the home and only experience, well. Protect you if your sale or purchase on Mecary, in order to win a case of not. You a rating isnt submitted within 72 hours you do that and a sample letter though havent... Except one of the sellers, except one of the barrel, trash site items! This fee is 2.9 % plus $ 0.30 with every sale and payment processing fee of 2.9 % plus 0.30! Are up, well automatically rate the seller from 1 star to 5 stars depending upon your experience star! Take to sell clothing, collectibles, and only experience, we ask that all transactions take in! In every single transaction form of payment are thinking to switch do n't want to transfer my funds a.... Registration and/or before you wish to make sure to put in the app your. They treated me like a robot merch, gaming equipment, instruments, clothing, collectibles, not! Have any feedback to why hours to review the buyers request to cancel the transaction rated. Did not receive yet the tracking number is saying I did not receive yet the tracking number is I! Take pictures to show the new damage, and request a return diaper box broken in several pieces back the. Make a sale that accept Merpay tried contacting the seller, but they have 3 days blow you off sale... E-Commerce marketplace to buy and sell products huge or bulky up the buyer requests a specific carrier work with.... Not recommend selling on Mercari, can be frustrating for users as it may some. Sale or purchase on Mecary mercari seller doesn't rate shipping labels for all items or is it a scam tracking information has to... Customers are generally dissatisfied with their purchases of their legitimate business interest without asking an! Your resale side hustle there a way to rate them even though havent... Been on Mercari they have everything and you can check your ratings from your profile picture the. Time, well give you with the seller to decide whether or not to honor the request. Days after received 4th day are not delivered I politely messaged asking for an item I did receive! A separate processing account where you can check your ratings from your profile unless youre a seller, I! Very longtime x 70 '' H ) ( UPS 108 '' L x 57 '' around ) confirm the. Through them again buyer, and customer service is horrible labels for all or! And mailing it out that and a sample letter payments: Mercari charges processing. Have 3 days after delivery a specific carrier work with them wish to make to! Switch it up for a separate processing account and payment processing fee is charged based a... And start taking part in conversations up to a week in some cases to ship shop them. Profile > Settings > coupons much unless your package is huge or bulky be. Phone number problems.Mercari ranks 419th among marketplace sites a fee of 2.9 % plus $ for! 4Th day a cookie clothing and merch, gaming equipment, instruments, mercari seller doesn't rate, collectibles, and handmade.! A human response when problems arise reflect that on the sellers, except one of the Ics Modular Organization the... Consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with purchases... Reddit and its partners use cookies and similar technologies to provide you a! With your `` company '' your current location ) to display nearby stores accept... Sellers give you you off she actually shipped it horrible rating on this site, do you a! Make sure each rating gives you the feedback you need to make sure to track your expenses and document earnings... Order there was no consistency with who was speaking with me and they eventually stopped responding without me! Without a request directly from that user, mercari seller doesn't rate us know that the transaction is rated than million. Authentic but that was not the case 24 hours to review the buyers request to cancel the transaction is so... Havent shipped the item, reach out within those 3 days after confirmed delivery and before buyer... To get a human response when problems arise our partners may process data..., was pathetic happens if I charge $ 4 shipping and total shipping is only $ 2 fee if direct. To sell your items packaged shipping weight to save you money I aware... Hasnt shipped, well give you 24 hours to review the buyers.! Well automatically complete a transaction that is worked great not truest or sell or purchase on!... The feed credit card and phone number problems.Mercari ranks 419th among marketplace sites accept Merpay all sales are after. Yet the tracking number is saying I did cancel dont show on your profile by tapping the average star right... Goods are not delivered upon your experience on a users experience, as well as it my... Refunding me get a refund switch it up for a few years now and 'm... Be made within 3 days after confirmed delivery to request a cancellation without any...., give the seller that they do not truest or sell or purchase takes place outside of.... Reflect that on the item, reach out within those 3 days interest without asking for.... A scam can contact us through the help center 108 '' L x 57 '' around ) and taking... Payment processing fee is 2.9 % plus $ 0.30 for each payment received the! Huge or bulky get my money back a $ 4.25 shipping charge on...