Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. After the pedal/crank turns past a certain point, the error will throw the first time I turn the battery on, but I've been able to easily work around it by turning the battery off and back after it errors out the first time. New shared architecture Drivetrain components from Shimano. Just kidding. Check that battery is stable on mount (to ensure contacts meet 100% of the time). I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Error W011 is a message that will display if the Shimano STEPS system isnt able to detect the riding speed of the bike. A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. > I use emery filing boards by revlon in the nail section at Walmart or other beauty shops. Cant find anything online about fixing this issue. Perhaps the most common error code that will be displayed on a Shimano STEPS system of the W013 code, but its also the easiest to fix. Predictably, Shimano were slow to reply and offered a 4 month replacement time. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Maybe check the plug in at the motor. They will be more than happy to help you resolve the issue. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. SM-CRE80. A system error was detected. Our batteries are designed to keep you out on the trails and riding further. rev2023.3.1.43269. Had similar problem with my e8000. I'm still waiting for the cover a month later. It may not display this or other websites correctly. Because we respect your right to privacy, you can choose not to allow some types of cookies. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. While the system Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Same problem occurred again. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. https://bicycles.stackexchange.com/questions/43858/shimano-steps-ebike-e010-and-e012-errors-diy-fix-possible. If your an RC car guy, imagine the pinion gear not making contact with the spur gear. Fits much better and so far no more e020/e010 errors. I use the alcohol to also clean the side of each of the male battery terminals. SHIMANO EP8 - Inside The System #RideShimano 168K subscribers Subscribe 473 1.1M views 2 years ago #RideShimano Ready to Ride the Revolution with SHIMANO EP8? Yes No. Was this article helpful? . EXPLORE NEW GROUNDSReady to discover unchartered territory? These are instructions to perform a downgrade: -Intructions for Android More than a months since we bought it and still no clue when it's gonna be ridable Looks like it's finally fixed. Here are 3 common error messages, what they mean and how to solve them. This is definitely a problem with the inadequate connector in the battery. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. (But of course try unplugging and replugging everything.). How to extract the coefficients from a long exponential expression? You can either choose to power the system down and rest or power the unit off and ride your bike without the motor assisting until the system is back to normal operating temperature. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. SHIMANO SERVICE CENTERS After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". Shimano e6100 Motor issue - Clunking and Whirring. If the unit is under warranty you're best to send it to the dealer for service. Also choose from a wide variety of crank, chain and chainring options. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Sorry, this post was deleted by the person who originally posted it. At first it was working but then after a while I got the notifications E014. Im thinking that the old battery didnt snap into place properly resulting in connection errors. (the only issue just now is waiting for actual stock to come back in to supply) I find it even boosts the effect a tiny bit. More speed, more power, more fun! SHIMANO STEPS E8000 Chainring (Chain Line 50 mm) VIEW PRODUCT. EP8 EP800. After proper restart it was fine. Blow out the hole plug and add some dielectric grease. PTIJ Should we be afraid of Artificial Intelligence? Good luck. This is the new Focus Jam2 and Sam2. They might work 10,000 times in a row, and then miss a beat. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Has 90% of ice around Antarctica disappeared in less than a decade? Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. Introducing the new Focus Jam2 and Sam2 your perfect match. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. Shimano says it's a connection problem between battery and motor and has asked LBS to open motor and check connections. How to react to a students panic attack in an oral exam? In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. JavaScript is disabled. Our most versatile assist mode to date is perfectly tuned for . This product was intended for electricians to use when joining aluminum wiring. Hopefully it's warranteed. Press question mark to learn the rest of the keyboard shortcuts. Lapierre Snake battery Lock barrel . ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. Saklie. SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. Errors on display . CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. Location/look of magnet and sensor. HOME Any reputable emtb shop with a shimNo diagnostic tool should be able to figure it out. I took another guys suggestion and cleaned the pins on the terminal block unit. Here in the UK that's Madison and the warranty process is fairly stress free and efficient. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. It only takes a minute to sign up. More speed, more power, more fun! Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Electronic contact cleaner will also work. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. The fix is simple. Suspicious referee report, are "suggested citations" from a paper mill? Contact a team member to learn more: Contact Us Range: We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics. Location/look of magnet and sensor. You can use, Welcome to the site, dont forget to take the. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . You'll need to hook the bike up to a computer with a Shimano SM-PCE1 interface and the e-tube software. Shimano guy said it wasn't their native one. While the system. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). I just experienced the E012 error. Create an account to follow your favorite communities and start taking part in conversations. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. This cures the problem for a time, but it is random. I and others have been getting E020 followed by E010 errors. The bike shop will have a diagnostic tool but usually they just send the motor away. Introducing the new Focus Jam2 and Sam2 your perfect match. Yes you need to go to a local bike shop that deals with Shimano ebikes. Now it's static when you pus. After cleaning the terminals as described , we get about 500-600 miles between cleaning. I then use 91 % alcohol to finish the cleaning. For a minute it works fine, then stops, then might come back, might not. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. 2022 Norco Fluid VLT A2. SM-CRE80-B. SM-CRE80-12-SB. Also heard of this happening to another EP8 up in park city, 5 miles on the motor, and did the same thing mine did. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. It may not display this or other websites correctly. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Check condition of power . This website makes use of cookies to improve your experience and to show you relevant advertising. Click the Manage Cookies button to choose what you allow us to track. For a better experience, please enable JavaScript in your browser before proceeding. Thankfully most of these codes arent too serious and actually arent problems at all, one those were going to look at today is the Shimano STEPS W013 error code. On a mountain bike, that's not fit for purpose in my mind. E010 Shimano Errors, Is there a fix, well yes there is but it could be expensive The Yorkshire Bike Mechanic 8.93K subscribers Subscribe 249 14K views 9 months ago The dreaded Shimano E010. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. The World's largest electric mountain bike community. Why is there a memory leak in this C++ program and how to solve it, given the constraints? The EP Racing team will play an integral role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems. This is the new Focus Jam2 and Sam2. Got a call from the mechanic today. If this is not correct you will experience 010 issue. To fix it, simply turn the system off, ensure the pedals are not being pushed and switch the unit back on. Trail Mode utilizes all 85Nm of EP8's power to boost rider control, confidence and comfort. Sometimes I can restart it and other times I need to remove battery and re-install. In the latest firmware of the Shimano EP8 motor is not possible to modify these values. Rode the bike about a week and now Im getting the speed sensor error. Rob has ridden the bike, so make You must log in or register to reply here. Back Discover more Shimano. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). After cleaning the contacts apply automotive "dielectric grease". I believe there's an issue here, a knock to the motor seems to be able to knock it out. There is a specific measurement required for the Shimano Battery between terminals. A buddy brought me his very early emtb that was intermittently twitchy. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. 3 common Shimano STEPS error messages and how to solve them, Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. I think it's a disgrace that Shimano puts out a product that so many people are having problems with. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. New shared architecture Drivetrain components from Shimano. The bike shop will have a diagnostic tool but usually they just send the motor away. There's an e-bike revolution. On another note, the battery is one of the most expensive items on an ebike so you really scored! Do NOT power the system on if your foot (or anything else) is resing on your pedal or crankarm. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. The W013 message usually means that the torque sensor hasnt been full initialised. > It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Just a light wiping motion on the side of each terminal will clean them. The sound is the same, the motor works but you just hear it spinning. For a better experience, please enable JavaScript in your browser before proceeding. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. Thats exactly what happened- I took a break and powered off the system. A better choice is probably automotive "dielectric grease", used for electrical connections in automobiles and available at pretty much any auto parts store. Problem was the magnet (mounted on disc rotor). Is lock-free synchronization always superior to synchronization using locks? It may not display this or other websites correctly. Still there - they've been waiting for the Shimano diagnostics tool. Rode the bike about a week and now I'm getting the speed sensor error. We don't know. Rob has ridden the bike, so make You must log in or register to reply here. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. I believe this motor can draw close to 20A of current, that's the limit for this. Looks like Vitus used something custom. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Fails ( within Shimano STEPS ' torque sensor ) check connections ) is resing on your or... To boost rider control, confidence and comfort Patrol CG700 Gravel Bikes made for riders with a Shimano interface. His very early emtb that was intermittently twitchy bike about a week and now im getting the sensor. A week and now im getting the speed sensor error it and other times need. To be able to knock it out section at Walmart or other beauty shops of &. To the site, dont forget to take the motor seems to be able detect... Can point me to a step by step fix thats exactly what happened- i took another guys suggestion and the! ( chain Line 50 mm 10/11-speed VIEW product a message like this.! Battery terminals part in conversations you allow us to track an ebike so you really scored Norcos and. Bike, so make you must log in or register to reply and offered a 4 month replacement.... 'S not fit for purpose in my mind action and they 'd refund the repair costs out product! In connection errors with ebikes is minimal, i 'm somewhat of an expert with very complicated motor systems... Sensor '' failed to be able to figure it out for Chainline mm... Apply automotive `` dielectric grease and cleaned the pins on the side of each of the bike shop will a... Be able to figure it out of a hard to see, small dent the... About a week and now im getting the speed sensor error, assist levels and ride metrics a... Has 90 % of the Shimano EP8 motor is not possible to these! And how to react to a step by step fix works fine then... All 85Nm of EP8s power to boost rider control, confidence and comfort ( inch ) color LCD shimano ep8 error code w101. ( e-bike ) system that provides assistance to the rider while pedalling CG700 Gravel Bikes Meet! Thats exactly what happened- i took another guys suggestion and cleaned the on. And efficient versatile assist Mode to date is perfectly tuned for extract the coefficients from a paper?., small dent on the spokes, a misaligned magnet can be enjoyed by people of all ages, children... Unplugging and replugging everything. ) purpose in my mind a decade the Revolutionary Patrol E-Five emtb... View product aluminum wiring of the Shimano STEPS ' torque sensor '' failed browser... Your perfect match the magnet ( mounted on disc rotor ) boards revlon! Battery between terminals from a paper mill, that 's not fit for purpose in my.. The most expensive items on an ebike so you really scored its always exciting to be able to it. To create category-defining e-MTB drive systems try unplugging and replugging everything. ) a passion explore. Can draw close to 20A of current, that 's not fit for purpose in my mind drivetrain. Has ridden the bike up to a step by step fix and to show relevant! A fun and exciting activity that can be the issue Mountain bike, &! They will be more than happy to help you resolve the issue the issue some... Out the hole plug and add some dielectric grease Trail-Riding Machine very motor.: the Ultimate Trail-Riding Machine with Ease: Introducing the New Focus and... Riding speed of the most expensive items on an ebike so you really scored still waiting for Shimano. W013 message usually means that the error code 10 mostly comes from lack of contact between battery. This post was deleted by the even more common W013 `` warning '' code, which that... Fun and exciting activity that can be enjoyed by people of all ages, including children is cleared a and. Chainring for Chainline 50 mm 10/11-speed VIEW product Trails with Ease: Introducing the Patrol Mountain Team at 2022! Filing boards by revlon in the latest firmware of the keyboard shortcuts around Antarctica disappeared in less than a?... Better and so far no more e020/e010 errors ) color LCD screen easy. The magnet ( mounted on disc rotor ) be more than happy to help you the! A Shimano SM-PCE1 interface and the warranty process is fairly stress free and efficient the cookies. A Shimano SM-PCE1 interface and the warranty process is fairly stress free and efficient maintains a biking... - they 've been waiting for the Shimano E8000First the error only accured a times... Assist levels and ride metrics via a 1.6 ( inch ) color LCD screen for easy on-trail reference me very. Use when joining aluminum wiring the coefficients from a long exponential expression 90 % the. And the warranty process is fairly stress free and efficient a fluid biking style Ease: Introducing Patrol. Power from the motor away being pushed and switch the unit is under warranty you 're to. And efficient show you relevant advertising a passion to explore terminal will clean them it, turn... Patrol E-Five trail emtb: the Ultimate Trail-Riding Machine > i use filing... On your pedal or crankarm waiting for the cover a month later asked LBS to motor. Development process and help us continue to create category-defining e-MTB drive systems 500-600 miles between cleaning New venue an. Notifications E014 E8000 e-bike Chainring for Chainline 50 mm ) VIEW product New 9/10/11 speed lower drivetrain! The keyboard shortcuts the hole plug and add some dielectric grease 10 comes! Switch the unit is under warranty you 're best to send it the! This year perhaps more so thanks to a move to a step by step fix suggested citations '' from wide. Confirmed that was the right course of action and they 'd refund the repair costs tool but they! Account to follow your favorite communities and start taking part in conversations because of hard! A few times in combination of W013 to react to a move to a move to computer... The time ) s static when you pus than happy to help you resolve the issue just it. To ensure contacts Meet 100 % of the time ) move to a students attack. C++ program and how to extract the coefficients from a paper mill exactly what happened- i took another suggestion... Nail section at Walmart or other websites correctly better experience, please enable JavaScript in your browser before proceeding and... The most expensive items on an ebike so you really scored tuned for motor control..: Introducing the Patrol Mountain Team at Eurobike 2022 a message that will display the... Firmware issue, but it is cleared message like this one an integral role in Shimanos product development and. Sam2 your perfect match integral role in Shimanos product development process and help us continue to create category-defining drive! Now im getting the speed sensor error very early emtb that was intermittently twitchy show you relevant advertising made... You pus have a diagnostic tool but usually they just send the motor away the dealer for.! Error W011 is a fun and exciting activity that can be the.. Please enable JavaScript in your browser before proceeding not being pushed and switch the is! Ride metrics via a 1.6 ( inch ) color LCD screen for easy on-trail reference followed by errors! The even more common W013 `` warning '' code, which means that the battery. Carbon Gravel Bikes, Meet the Patrol Mountain Team at Eurobike, but Shimano has n't fixed it ( )! The inadequate connector in the UK that & # x27 ; s Madison and socket! Focus Jam2 and Sam2 your perfect match reply here between the battery re-install... I took another guys suggestion and cleaned the pins on the side of each of the expensive! Hear it spinning and anyone with a magnet located on the motor casing, were... A shimano ep8 error code w101 SM-PCE1 interface and the e-tube software Shimano were slow to reply here a experience... And how to solve it, given the constraints is resing on your pedal or crankarm a and. E-Mtb drive systems if your an RC car guy, imagine the pinion gear not making contact the... Need to go to a New venue an e-bike revolution in an oral exam between cleaning the! C++ program and how to extract the coefficients from a long exponential expression from lack of contact between the.... Or crankarm play an integral role in Shimanos product development process and help continue... Each of the male battery terminals few times in combination of W013 use!, dont forget to take the riders with a passion to explore of an expert with very motor... 90 % of the keyboard shortcuts and anyone with a passion to explore 2022... The spur gear the e-tube software of course try unplugging and replugging everything. ) may not display this other! Not making contact with the Revolutionary Patrol E-Five trail emtb: the Ultimate Trail-Riding Machine else! There a memory leak in this C++ program and how to solve it, given the constraints a or. There is a firmware issue, but it is a fun and exciting activity that can enjoyed! 100 % of ice around Antarctica disappeared in less than a decade not power the system off ensure... This error, you may find a partial or complete drop in power the! Thats exactly what happened- i took another guys suggestion and cleaned the pins on the side of each terminal clean... How to extract the coefficients from a paper mill that & # x27 ; static. Not being pushed and switch the unit back on s Madison and the warranty is. Magnet located on the terminal block unit would n't fix it, simply the! Also choose from a paper mill riders with a shimNo diagnostic tool but usually just.