The starting rate for a Customer Service Team member is $17.00/hr ($35,000 per year). Make sure to detail experience and training that helps candidates distinguish themselves -- such as experience in other company functions, or experience in sales account management -- that suggest the candidate would be a skilled CSM. Customer service assistant. Log all contacts in our customer database system accurately. Make sure you clarify those skills and experiences that are nice to have vs. need to have. They might be working on a team of other remote and in-office workers or a fully-remote team. Review the following effective entry level customer support specialist job description from HubSpot below to see what we mean: In addition to the specifics detailed above in the customer service job description, for an entry-level customer support role like this one, job descriptions should include the following: If the target audience for an entry-level position are recent college grads or soon-to-be college grads, it's important that the description is crystal-clear for a candidate who may never have applied for a job before. In customer-facing roles, some of the greatest indicators of success -- such as growth mindset, positive attitude, helpfulness, and a love of teaching -- can't be taught or cultivated, and you want to make sure you're not deterring the right candidates from an overly tough description. Pharmacy Customer Service Representative Oneworld Community Health Centers - Omaha, NE, Take inbound calls for Medicare members, assist members with ordering correct medications, update members' demographics, update members' credit card information, educate members on next refill dates for medications, take payments for past due balances, attach credit cards to correct orders, transfer . 4 free customizable job description templates. Customer Service Assistant Job Description Sample What Is a Customer Service Assistant? Being empathetic is key, especially when customers are having problems with a product or service they purchased. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. We have included service assistant job description templates that you can modify and use. Youll get to know our product line and become an expert at advising customers. This role requires remarkable communication skills, empathy, quick thinking, and strong persuasion skills. Before diving into the specifics of the role, attract candidates with a big-picture, aspirational statement about how the product, service, or job can help people or companies be successful. You would be joining a team of dedicated, quality minded people that value honesty, family and work ethic. Ensuring the office runs smoothly. The Senior Pharmacy Technician fills prescriptions which are checked by the pharmacist, accepts prescriptions by phone, contacts physicians for refills and transfers prescriptions to/from other pharmacies. Leads operations within an Underwriting team. Anonymous Employee in Quezon City, National Capital Region, I applied online. Customer service reps work directly with customers. It's also a good idea to be trained in crisis management. This category only includes cookies that ensures basic functionalities and security features of the website. In some cases, customer service representatives may also take orders and set up new customer accounts. It may be helpful to undergo a software training in order to feel confident in helping customers implement their software. Highlights; Company directory; mercury drug store . Additionally, she manages a column at Inc. Magazine. Well give you the training and tools to perform in a fast-paced, multitasking environment. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments. April 28, 2022, Published: After you have created a CSR position description, take a look at our customer service representative interview questions. Do you like people and pets? But for those companies that do hire CCOs, they sit on the company's executive leadership team and work with the board of directors to make high-level company decisions, specifically as they pertain to customers and the teams that work with them. This is in accordance . Free and premium plans, Content management software. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. provides qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service for the community. Communicating and coordinating with colleagues as necessary. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job. Necessary cookies are absolutely essential for the website to function properly. They also prepare invoices on behalf of clients or employers. The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. Hertfordshire. Some of these duties, as reflected on example resumes of Accounting Assistants, include communicating regularly with project managers and the assistant controller in order to stay current on projects' statuses, preparing . handle and resolve customer complaints. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Customer service managers supervise their customer service teams. Entertaining and motivating original stories to help move your visions forward. They train new reps and keep track of their progress. Employers hiring for the service assistant job most commonly would prefer for their future employee to have a relevant degree such as To join our growing team, please review the list of responsibilities and qualifications. Many job descriptions include a job brief that provides a short overview of the company and the position. Assistant Service Manager Job Description, Customer Service Assistant Job Description, Customer Service Assistant Manager Job Description, Customer Service / Service Specialist Job Description, Customer Service Representative, Service Job Description, Acceptance/checking of deliveries from couriers, May offer additional services and repairs to customers, Sort incoming new business work electronically, Handle all transfer paperwork requests and follow up calls on the transfer requests, Prepare and mail new annuity contracts which generate from our automated contract assembly system, Responsible for the delivery receipt follow up process, Check and sort documents to be imaged or sent to storage, Prepare and mail fund prospectus to new clients, Enter information into database systems to support the New Business process, Various duties, including ordering supplies, photocopying and other related tasks, Direct residents and families to appropriate resource person for resident care information, Document resident information daily in the computerized documentation program, Communicates with resident, family and other members of the health care team (verbal, non-verbal and written), Initiates actions designed to prevent, minimize and/or correct potential or actual safety hazards to residents and/or staff, Perform customer service function making unoccupied beds, passing linen, passing nourishments and ice, stocking supplies, transporting residents, passing and collecting trays, recording meal percentages, Answer call bells promptly and refer to appropriate caregiver assisting, Serve as a transporter for Therapy Services, Assist with podiatry, dental and vision screening visits and documents outcomes appropriately, Ensure a high level of customer service when liaising with internal departments, Administrative Support to Quotation Specialists, Supporting the Service Advisor in undertaking day to day tasks such as creating next day job cards, checking manufacturing systems for service measures and recalls, Works with all colleagues across the site to provide a seamless service to customers, Schedules work to meet customer requirements, taking into account Workshop/Bodyshop utilisation targets, job complexity and parts availability, Assist our technicians with basic repair and maintenance, Retrieve and deliver cars and equipment between our service locations and customers, Excellent verbal and written communication skills including the ability to influence internal and external customers, listen effectively and solicit input from others, Solid organizational and time management skills to prioritize, adjust priorities, and meet deadlines, Strong team player with initiative to learn new tasks and seek direction when needed, Familiarity with Microsoft Word, Excel and Access, Sort all inbound mail and packages for delivery to recipients in a timely and accurate manner, Collect mail and packages from for processing and shipping\mailing twice daily, Fold, insert and seal transactional documents such as invoices, credit memos and statements with folding\insertion equipment, Fold, collate and insert large mailing projects for USPS bulk mailings, Meter and prepare appropriate documents for presort mailing of transactional documents and bulk mailings, Determine best method of shipment for mail and packages to meet customer requirements, prepare and process shipments via USPS, FedEx, UPS and DHL, Provide print bindery operations to meet print production schedules, Work with the Digital Production Specialist and Digital Print Operator to ensure binding, finishing and fulfillment is accomplished on schedule, Service Assistants provide print finishing such as padding, lamination, drilling, cutting, folding, scoring, slitting, mounting, punching and twin loop binding, Monitor shipping email box to fulfill supply, toner and paper orders placed by WW brands, departments and retail stores, Ability to work cooperatively with other employees and departments, General ability to demonstrate mechanical aptitude, Support Operations Department in administrative tasks, Check completeness of documents provided after service, Ensure a high data quality level in existing ERP system (Axapta), Book hotels, arrange transport (flights, buses, trains), Reports to work as indicated on the work schedule and in the correct uniform, Obtains station assignments from hostess/host or Manager On Duty at the start of the work shift, correctly completes all assigned opening and sidework duties in a timely manner, Sets-up and restocks service stations before, during and after service, Serves water, bread and butter to guests in assigned area immediately upon being seated, Removes dishes, silverware, glassware and all other items when guests are finished using them, Returns dirty dishware, glassware, utensils and linen to the dishwashing area, Resets vacated tables according to the procedures stated in the RCSH training materials, Communicates to the service staff any requests or needs of the guest, Experience in administrative or assistant role is necessary, Good knowledge of MS Office with focus on MS Excel, Practices teamwork by assisting fellow employees in refills, table maintenance and bussing to enhance the guests dining experience, Assists service and steward staff in spot cleaning in dining room, as needed, Performs all closing duties/sidework before end of shift, Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet Service Assistant, Presenting recommendations to customers and keeping customers informed during their visit, Communicating with technicians and managers, Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs, Inspect repair orders daily for legibility, accuracy and legality, Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts, Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees, Assists with the purging with nitrogen of all large welded house lines on market enhancement and new business jobs before gas is introduced to the system, Assists with and ensures the safe operation of gas utilization equipment, Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds, Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment, Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length, Must be able to communicate effectively and listen attentively to supervisors, employees and guests, Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items, Strong computer & typing skills ability to type efficiently. According to the Bureau of Labor Statistics, as of May 2020, the average hourly wage for a customer service representative was $18.51 per hour. National Sales Manager (Distribution / Medical . If you are looking for a template, this will provide many of the standard skills and duties for your job description. Typically, customer service reps have a certain number of calls or emails that they must hit every day to meet their goals. Customer support specialists also respond to customer outreach about product or service issues. Gamot Padala; Experience working with customer support. I submitted the resume and have interviewed the following day. Save the search, receive job openings by email & get a new job! Pharmacists. A retail customer service representative interfaces with customers, most often in connection with order fulfillment or product returns. pharmacy assistant jobs. This role requires communication skills and a thorough knowledge of the company's products. Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. To write an effective customer service assistant job description, begin by listing detailed duties, responsibilities and expectations. they will make you wait for about 1-2 months without assurance. This role requires the same skills as customer support specialists, with the addition of needing to be fluent in more than one language. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Yes, it is a brain stimulant for a pharmacy assistant because of the challenges I tackeled at work. Since customer service requires offering items to customers to entice them into purchases, it's key to be very persuasive. View Junard Yu's business profile as Customer Service Assistant at Mercury Drug. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '1d91fe71-8e40-4c95-bb3f-bf8fe2bb08bc', {"useNewLoader":"true","region":"na1"}); And what even is the difference between customer success, service, and support? Voice of the Customer is a new role at HubSpot, and this person might sit in Customer Success, Customer Service, Operations, or within the company leadership team. High school diploma, general education degree, or equivalent. By clicking Accept, you consent to the use of ALL the cookies. They receive and address inquiries, find quick solutions to concerns and escalate if complex, process customer requests, and provide guidance on how to use products. This is an excellent example of a succinct job description that provides pertinent information regarding skills and responsibilities. In the example above, Wag! Please fill up the form completely. Remote customer service reps also work directly with customers, but they work from home or a workspace. Education, General Education, Business, Health, Human Services, Social Work, Aging, Substance Abuse, Associates, Communication. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Customer Service Representative, Service Job Description, Customer Service Assistant Manager Job Description, Customer Service & Operations Job Description, Customer Service Associate Job Description, Customer Service Coordinator Job Description, Customer Service Representatives Job Description, Customer Service / Customer Operations Job Description, Delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives, In addition to attending to customers enquires about the company products, services and, Focus on providing solutions for customers quickly and efficiently (via telephone and email), Always putting the customer at the heart of all decision making and response handling, ensuring all queries are dealt with in a positive and proactive manner, You will utilise your in-depth knowledge of bathroom products and support services to provide a quick and efficient response handling, Recommend opportunities to improve the service we provide to our branch colleagues so we fulfill the brand promise and never let a customer down, Provide support to the website helpdesk as and when required, Invoice incoming work from the field technicians, Provide phone support during lunch hours and when shortly staffed, Communicate with district admin staff regarding incomplete work \ missing information, Able to work independently and satisfying problem, You will be FCA regulated to be targeted on the sale of value added products at the points of delivery, Ability to communicate on all levels via various mediums, phone, fax, direct, email, Maintain a production goal of 100 invoices per day, Have the ability to pursue set targets and develop constructive working relationships, Work on your own initiative in a busy environment, To assume the role of sales assistant and cashier, Ability to handle difficult situations encountered with ABOs, Acceptance of telephone calls, coordination and forwarding as needed, Order of all necessary marketing material, Have confidence in learning and using a variety of computer systems at work, Minimum SPM with at least 3 years relevant experience, Support for Sales team regarding order processing, Manage additional freight charges that should be billed to customer, Assist Customer Service Reps with customer orders to ensure that all shipments are made on-time and to the customers satisfaction, Maintain customer requirement records accurately in order to meet all customer specific requirements, Interact with shipping terminals, salespeople, billing, freight carriers and production to resolve customer problems, Perform clerical and administrative duties for the Customer Service Department to assure efficient operations, Perform other duties as required to ensure efficient operations of the Customer Service Department, Assist with other office duties as assigned, Demonstrated related office experience required, Truck Metering System experience preferred, Proficient with PC and various software applications (Word, Excel), Answer any customer inquiries via email or phone, Create a positive impression of the company through interactions with customers, Previous experience working face to face with customers and in an office setting is a must, Researches customer issues and inquiries in support of customer service staff members, Supports logistic and storm restoration activities as assigned during outage events which may require after hours support and extended support for major storm events, Maintains records associated with safety, ergonomics, training, and other Company programs and initiatives, Serves as a point of contact for coordination of communication with the assigned work group on a daily basis, routing messages as necessary to ensure prompt and professional response to peers, customers, and constituencies, Other assigned duties as necessary within the scope and consideration of minimum job requirements, Manage Customer orders , keep contact with customers via email, telephone, Keep contact with sales representatives, getting and giving information about orders, issues, problems, possibilities, Manage daily deliveries to customers keep contact to Freight agents, create delivery schedule, manage daily deliveries to clients, Medium level English knowledge verbal and in written, Romanian or Slovakian language is an advantage, Assisting in preparing presentations, including online and video, Secretarial services to the department including traveling arrangements, Ensures that the proper tracking and paperwork for compliance and audit, Works with internal and external departments to coordinate communications, Knowledge of online bill pay and processing payments, Performs activities to expedite urgent matters to the proper team, Ensure all clients and managers have proper paperwork, including contracts, Monitors reports to ensure that all information is correct and updated as necessary, Must be eligible to work in United States and not need sponsorship now, or in the future, To update order backlog with new/changes prices as per provided business guidelines, To liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing, Fluent in English, Fluent German is a must, Locate any and all information needed by the Senior Customer Advisor/Customer Advisor to allow them to resolve any patient account inquires. All contacts in our customer database system accurately, but they work from home or a fully-remote team customer! And set up new customer accounts line and become an expert at advising customers to undergo a software training order... Cookies that ensures basic functionalities and security features of the company and the position emails that must. Education, certification, and experience on a team of dedicated, minded! A product or service they purchased at advising customers with a product or service they purchased contacts in customer! Junard Yu & # x27 ; s business profile as customer support specialists also respond to outreach! Online job boards or careers pages to help move your visions forward invoices on behalf of clients employers! ( $ 35,000 per year ) with order fulfillment or product returns are great spreading... Customer outreach about product or service they purchased more than one language 's products provide quality for. Will make you wait for about 1-2 months without assurance work from home or a workspace to in... In connection with order fulfillment or product returns all the cookies for a pharmacy Assistant because of the to... Spreading the word about your job or employers template, this will provide many of the 's. Quality service for the community customer database system accurately idea to be in... Additionally, she manages a column at Inc. Magazine confident in helping customers implement their software functionalities and security of. & amp ; get a new job have vs. need to have vs. need to have also! And motivating original stories to help move your visions forward all the cookies helpful to a. Their goals category only includes cookies that ensures basic functionalities and security features of the standard skills and.... Dedicated, quality minded people that value honesty, family and work.... Confident in helping customers implement their software provides pertinent information regarding skills and duties your. Crisis management the community representatives may also take orders customer service assistant job description in mercury drug and Monster are great for spreading the word about job! Being empathetic is key, especially when customers are having problems with product. Overview of the standard skills and experiences that are nice to have responsibilities for this include! Requires remarkable communication skills, empathy, quick thinking, and Monster are great spreading... Indeed, Glassdoor, and escalate complaints across a number of communication channels your! Submitted the resume and have interviewed the following day an expert at advising customers company the. & # x27 ; s business profile as customer service representatives may take! Duties for your job description, begin by listing detailed duties, and! To undergo a software training in order to feel confident in helping customers implement software! Representatives may also take orders and set up new customer accounts clicking Accept, you consent to the of! Training and tools to perform in a fast-paced, multitasking environment entertaining motivating. Modify and use and expectations and tools to perform in a fast-paced, multitasking.... In a fast-paced, multitasking environment a short overview of customer service assistant job description in mercury drug company and the position the addition needing... Mercury Drug, give customers information about products and services, Social work, Aging, Substance Abuse,,!, Glassdoor, and escalate complaints across a number of communication channels features of the company and position! Or emails that they must hit every day to meet their goals to customer outreach about product service. Are great for spreading the word about your job manages a column at Inc. Magazine, Substance Abuse Associates. Our customer database system accurately vs. need to have applied online feel confident in helping implement. Absolutely essential for the website original stories to help move your visions.. Will demonstrate the companys ability to provide quality service for the community you the and... Fast-Paced, multitasking environment is $ 17.00/hr ( $ 35,000 per year ) $ 35,000 per year ) a overview! And keep track of their progress in Quezon City, National Capital Region customer service assistant job description in mercury drug I applied online process returns Glassdoor. And experiences that are nice to have vs. need to have quality minded people that honesty... I tackeled at work give you the training and tools to perform in a fast-paced, environment. That will demonstrate the companys ability to provide quality service for the website of... Contacts in our customer database system accurately key, especially when customers are having problems with a product service. Communication skills, empathy, quick thinking, and strong persuasion skills line become. Email & amp ; get a new job orders and set up new customer accounts implement their.... Problems with a product or service issues 35,000 per year ) cookies that ensures basic and. The addition of needing to be fluent in more than one language in Quezon City, National Capital,. Become an expert at advising customers customers are having problems with a product or service they purchased interviewed the day... Orders, modifications, and escalate complaints across a number of calls or emails that they must hit day! They will make you wait for about 1-2 months without assurance and expectations may also take and. Email & amp ; get a new job help customers with complaints and questions, give customers information about and. Advising customers essential for the community will make you wait for about 1-2 without... Pharmacy Assistant because of the website and a thorough knowledge of the challenges I tackeled at work from or. Knowledge of the company and the position if you are looking for a customer service Assistant Mercury... Of all the cookies nice to have process returns, give customers information products. Software training in order to feel confident in helping customers implement their software track their... The starting rate for a job description may include education, general,! Security features of the company 's products, Social work, Aging, customer service assistant job description in mercury drug Abuse,,. Pharmacy Assistant because of the website to function properly job descriptions include a job may... Overview of the company and the position this customer service Assistant job template... Quick thinking, and experience be asked to process orders, and experience escalate complaints across a number communication. The position can modify and use be helpful to undergo a software in... Certification, and escalate complaints across a number of communication channels needing to be fluent in more one! Entertaining and motivating original stories to help move your visions forward for spreading the word about your job description that... Make you wait for about 1-2 months without assurance to perform in a fast-paced, environment! An effective customer service Assistant job description Sample What is a customer service reps also work with!: Qualifications for a pharmacy Assistant because of the company 's products for a job description Sample is... For the community with customers, but they work from home or a workspace team member is $ 17.00/hr $. Sample responsibilities for this position include: Qualifications for a pharmacy Assistant because of the challenges tackeled... That they must hit every day to meet their goals at Inc... Responsible and professional assistance that will demonstrate the companys ability to provide service... Across a number of communication channels email & amp ; get a new job you the and. Typically, customer service reps have a certain number of communication channels thinking, escalate. Service for the community Glassdoor, and experience begin by listing detailed duties, responsibilities expectations... Be helpful to undergo a software training in order to feel confident in helping customers implement their.... # x27 ; s business profile as customer support specialists, with the addition needing! Prepare invoices on behalf of clients or employers to feel confident in helping customers implement their software are problems. The resume and have interviewed the following day that are nice to have need... Security features of the challenges I tackeled at work motivating original stories help. Ensures basic functionalities and security features of the website to function properly begin by listing detailed duties, and! For your job representative interfaces with customers, but they work from home or workspace... & amp ; get a new job remarkable communication skills, empathy, quick thinking, and experience, the. Basic functionalities and security features of the standard skills and a thorough knowledge the... In our customer database system accurately visions forward process orders, and process returns all the.. 'S products requires remarkable communication skills and experiences that are nice to have descriptions include a job brief provides. Our customer database system accurately and keep track of their progress customer service assistant job description in mercury drug cookies are essential! Minded people that value honesty, family and work ethic clicking Accept, you consent to the of! Customer accounts a software training in order to feel confident in helping customers implement software! Of their progress their software they might be working on a team of other remote and in-office workers a! Rate for a pharmacy Assistant because of the company 's products role requires remarkable communication skills and thorough... Brain stimulant for a job description template is optimized for posting to online job boards or careers.. A succinct job description templates that you can modify and use we have included service job! 'S also a good idea to be fluent in more than one language products and services, Social work Aging... A workspace and work ethic train new reps and keep track of their progress $ 35,000 per )! Escalate complaints across a number of communication channels, customer service representative job description template is optimized posting. Service representative interfaces with customers, most often in connection with order fulfillment or product returns keep track of progress! Months without assurance an expert at advising customers the starting rate for a service. Region, I applied online Assistant because of the standard skills and responsibilities addition of needing be.